Terms & Condition
About Rayolene
Rayolene is an online brand offering premium leather products and accessories, including leather bags, wallets, belts, laptop bags, trolley bags and related products.
Website Usage
You agree to use this website only for lawful purposes.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce or distribute our website content without permission.
- Upload or transmit harmful software, viruses or malicious code.
- Interfere with the normal operation or security of the website.
We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.
Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colours and prices displayed on our website are accurate.
However, actual product colour may vary slightly depending on your device screen, lighting and photography conditions.
Because some of our products may be made from genuine leather and may involve natural materials or handcrafted processes, minor variations in texture, grain, colour or appearance may occur. Such variations may be natural characteristics of the material and should not necessarily be considered defects.
Product Availability
All products displayed on our website are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Discontinue any product without prior notice.
- Correct errors in product descriptions, pricing or availability.
If a product becomes unavailable after you place an order, we will inform you and may offer an alternative product or refund the amount paid for the unavailable product.
Prices
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes, shipping charges and other fees, if any, will be displayed during the checkout process.
Rayolene reserves the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.
Orders
When you place an order through our website, you are making an offer to purchase the selected product.
After receiving your order, we may send an order confirmation by email, SMS or other available communication method.
An order is considered accepted only after we confirm the order and/or dispatch the product.
We reserve the right to cancel or refuse an order in circumstances including:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraudulent activity.
- Incorrect or incomplete customer information.
- Delivery restrictions.
- Technical or payment-processing errors.
If we cancel an order for which payment has already been received, the eligible amount will be refunded through the applicable payment method.
Payment
Payments may be made using the payment methods available on our website.
You agree to provide accurate and complete payment and billing information.
We do not store or have direct access to your complete payment card information when payment is processed through third-party payment service providers, subject to the policies of those providers.
Orders may be cancelled if the payment is unsuccessful, reversed or identified as potentially fraudulent.
Shipping and Delivery
We aim to dispatch orders within the estimated processing time displayed on the website.
Delivery times may vary depending on:
- Delivery location.
- Product availability.
- Courier or logistics service.
- Weather conditions.
- Public holidays.
- Government restrictions.
- Other circumstances beyond our reasonable control.
The delivery date shown on the website is an estimated date and is not guaranteed unless specifically stated otherwise.
Customers are responsible for providing a correct and complete delivery address and contact information.
Returns and Exchanges
Our return and exchange policy applies to eligible products purchased through the Rayolene website.
Products must generally be returned in unused and original condition, with original packaging, tags and accessories where applicable.
Returns may not be accepted where a product has been:
- Used or damaged after delivery.
- Altered or modified.
- Washed or improperly handled.
- Returned without original packaging or accessories.
- Damaged due to customer misuse or negligence.
Certain products may be non-returnable or non-exchangeable. Please refer to our Return & Refund Policy for complete details.
Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, please contact us within [24/48] hours of delivery.
We may request photographs, videos, packaging details or other information to assess the issue.
After verification, we may provide an appropriate solution such as replacement, exchange or refund, subject to our Return & Refund Policy.
Refunds
Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
The time required for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.
Shipping charges may be non-refundable unless the return is due to an error attributable to Rayolene or otherwise required under applicable law.
Intellectual Property
All content available on the Rayolene website, including but not limited to:
- Brand name and logo.
- Product photographs.
- Product descriptions.
- Graphics and designs.
- Website layout.
- Text and written content.
- Videos.
- Marketing materials.
is owned by or licensed to Rayolene and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, publish, distribute or commercially use our content without prior written permission.
User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.
You are responsible for activities performed through your account.
Please notify us immediately if you believe that your account has been accessed without authorization.
Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, analytics services, hosting providers and other service providers.
Your use of such services may also be subject to the terms and policies of those third parties.
Rayolene is not responsible for the independent policies or actions of third-party service providers, except where required by applicable law.
Website Availability
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.
The website may occasionally be unavailable because of maintenance, technical issues, updates or circumstances beyond our control.
Limitation of Liability
To the extent permitted by applicable law, Rayolene shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Indemnification
You agree to indemnify and hold Rayolene, its owners, employees, representatives and service providers harmless from claims, losses, liabilities or expenses arising from your misuse of the website, violation of these Terms & Conditions or violation of any applicable law or third-party rights.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us: